Mobys Beachside Retreat
Mobys Beachside Retreat respects your privacy and is committed to protecting the personal information you provide to us.
By making an enquiry, booking accommodation, subscribing to our mailing list, submitting a property sales enquiry or otherwise interacting with Mobys Beachside Retreat, you consent to the collection and use of your information in accordance with this Privacy Policy.
Information We Collect
We may collect personal information including:
- Name
- Address
- Email address
- Telephone number
- Booking details
- Payment information
- Information you provide when contacting us
Enquiries
If you contact us by email, phone, social media or our website, we may retain copies of correspondence for customer service, operational and record-keeping purposes.
Accommodation Bookings
Guest booking information is stored within our Property Management System, Resly.
Guest names, addresses, email addresses, phone numbers and booking details are retained to manage reservations and provide our services.
Where credit card details are provided, they are stored securely within Resly and are generally automatically deleted within 30 days of departure.
We may communicate with guests through Resly, email, telephone or SMS regarding their booking and related services.
Marketing Communications
Guests may receive marketing communications from Mobys Beachside Retreat by email or SMS.
We use Mailchimp to manage email marketing. Following a guest stay, first name, last name and email address may be added to our mailing list.
Visitors may also subscribe to our newsletter directly through our website.
All marketing emails include an unsubscribe option, and guests may request to opt out of marketing communications at any time.
Property Sales Enquiries
If you submit an enquiry regarding the purchase of a beach house or property at Mobys Beachside Retreat, your details may be stored by Mobys Beachside Retreat and shared with Lawson Property Agency for the purpose of providing information about available properties and future listings.
Website Analytics and Advertising
Our website uses cookies, Google Analytics and digital advertising services such as Facebook and Instagram to help us understand website usage, improve our services and deliver relevant advertising.
CCTV
CCTV operates in selected public areas of the resort for security and safety purposes. CCTV is not installed inside guest accommodation.
Disclosure of Information
We do not sell personal information.
Personal information may be shared with trusted service providers including Resly, Mailchimp and other providers who assist us in operating our business.
Access and Correction
You may request access to or correction of your personal information by contacting us.
Contact Us
Mobys Beachside Retreat
Phone: (02) 6591 0000
Email: bookings@mobys.com.au
Website: www.mobys.com.au
Updates
This Privacy Policy may be updated from time to time. The latest version will always be available on our website.